Cancellation & Refund Policy

Created on 16 May, 2023 | 130 views | 2 minutes read

Effective Date: 1st April 2023

Thank you for choosing Flink in Bio. We are committed to providing you with a seamless and satisfying experience with our software-as-a-service (SAAS) platform. However, we understand that situations may arise where you need to cancel your subscription and request a refund. This cancellation and refund policy outlines the terms and conditions governing cancellations and refunds for our platform.

1. Subscription Cancellation

1.1 Cancellation by the User:

You have the right to cancel your subscription at any time. To initiate the cancellation process, please log into your account and follow the provided cancellation instructions. Alternatively, you can contact our customer support team to assist you with the cancellation process. We will promptly process your cancellation request.

1.2 Cancellation by Flink in Bio:

In exceptional circumstances, Flink in Bio reserves the right to cancel a user's subscription. This may occur due to a breach of our terms of service, misuse of the platform, or any other valid reason. In such cases, we will provide you with a notice of cancellation and the reason behind it.

1. Refund Policy

2.1 Refunds for Monthly Subscriptions:

For monthly subscription plans, we offer a 30-day money-back guarantee. If you are unsatisfied with our service within the first 30 days of your subscription, you may request a refund. To initiate the refund process, please contact our customer support team. Upon verification, we will process your refund within seven days and credit the refund amount to the original payment method used during the purchase after deducting any fees.

2.2 Refunds for Annual Subscriptions:

For annual subscription plans, we offer a 30-day money-back guarantee similar to monthly plans. If you decide to cancel your annual subscription within the first 30 days, you are eligible for a refund. The refund will be calculated based on the remaining unused months of the subscription period. The refund amount will be credited to the original payment method used during the purchase after deducting any fees.

2.3 Refunds for Special Circumstances:

In certain exceptional cases, such as service outages, severe performance issues, or other technical difficulties that significantly affect your ability to use our platform, you may be eligible for a prorated refund. These situations will be evaluated on a case-by-case basis, and our customer support team will work with you to find an appropriate resolution.

1. Non-Refundable Items and Services

The following items and services are non-refundable:

• Setup fees or one-time charges associated with the initial purchase of our platform.
• Fees for additional features, modules, or add-ons that were purchased separately from the subscription.
• Charges incurred from exceeding usage limits or any usage-based fees.
• Any fees paid for services provided by third-party vendors or partners integrated into our platform.

1. Modifications to the Policy

Flink in Bio reserves the right to modify or update this cancellation and refund policy anytime. Any changes to the policy will be effective immediately upon posting the revised version on our website. It is your responsibility to review this policy periodically to stay informed about any updates or modifications.

Please note that this cancellation and refund policy is an integral part of our terms of service. By using our platform, you acknowledge and agree to comply with the terms and conditions outlined in this policy.

If you have any questions or concerns regarding this policy, please contact our customer support team for further assistance.